What are you looking forward to most in your new role as general manager?
I am looking forward to working with the great team at Hyatt Regency Lost Pines Resort & Spa, learning about the incredible property and everything it has to offer for our guests, and continuing and furthering the overall success of the resort. Having lived in Chicago on and off for most of my life, I am also excited to explore Texas and Austin. I’ve heard so many great things about this area, and I look forward to taking part in everything the state has to offer.
How do you think past experiences have prepared you for this role?
Working with Hyatt Corporation, I have been lucky enough to have a vast experience in many different areas of the hotel industry at several different properties. I started my career in the company’s Corporate Management Trainee program which allowed me to learn every aspect of running a hotel, from working with the food and beverage team and concierge to housekeeping and front desk agents. I’m grateful for that experience as it has helped me to fully understand the needs and scope of each department and the team members working in each role. With my experience as a general manager for more than two decades, paired with my training in various roles working within Hyatt and the ability to adapt to new properties and work environments, I am comfortable and confident in my role to effectively manage the resort as a cohesive unit in order to drive overall success.
How did you get into the industry?
I attended college at the University of Wisconsin-Stout where I received my Bachelor of Science degree in Hotel, Restaurant, and Tourism Management. Immediately following my graduation, I was accepted into Hyatt’s Corporate Management Trainee program working at Hyatt Regency Chicago. Some of my first roles within Hyatt included housekeeper, front desk agent, and night cleaning supervisor. Based on my experience, I continued my career in the rooms division and served as a rooms executive at several properties including Hyatt Regency Lexington, Hyatt Regency Indianapolis, Hyatt Regency O’Hare, and back to Hyatt Regency Chicago. I was promoted to general manager in 1996 working at Hyatt University Village in Chicago and had the pleasure of returning to both Hyatt Regency Indianapolis and Hyatt Regency O’Hare where I have spent the past 10 years.
Spending the majority of my career in Chicago, where Hyatt Corporation is headquartered, allowed me to see the industry from not only the local perspective of a Chicago hotel, but also get a glimpse into the inner workings of a large, global hotel company.
What are you hoping to achieve in your new role?
My number one priority is to ensure that the associates at Hyatt Regency Lost Pines Resort & Spa are engaged and that we are providing them with the best work environment possible. Based on my experience, I’ve seen a positive correlation between happy and engaged associates and great customer service. It is my responsibility to keep my team motivated and positive to not only to provide a positive, supportive, and fun workplace for all of our team members, but also for the added benefit of driving overall success for this amazing property.
What do you enjoy most about the industry?
My favorite part of working in the hotel industry, and particularly with Hyatt, is the countless opportunities that are available for employees. My colleagues have the opportunity to reach their career goals and work in destinations throughout the world. In my role as general manager, I’ve had the honor and pleasure of being a mentor and helping associates get to where they want to be in their career. Additionally, working in the hotel industry allows our teams to truly make a positive impact on other people’s lives. We get to make lasting memories and positive impressions on those who are taking vacations with their families and loved ones, traveling for business, or just looking for a getaway. I really enjoy getting to be able to be a part of their enjoyable travel experience.