Dallas-based Remington Hotels has rolled out new guidelines for all its properties that include enhanced cleaning protocols and updated training systems. The company is collaborating on best practices with multiple brand partners, including Marriott and Hilton, to protect the well-being of guests and associates in response to COVID-19.
Remington Hotels aligned with an industrial hygienist to develop a COVID-19 mitigation program for all hotels that outlines procedures in the event of a guest or associate being infected. Each Remington Hotels property is also now utilizing EPA-registered disinfectant products with proven efficacy in killing respiratory viruses, including COVID-19. Additional steps taken to enhance cleaning procedures include:
All hotels have increased the frequency of cleaning and disinfecting public spaces, with an emphasis on disinfecting protocol focused on “high touch” areas, including door handles, public bathrooms, reception, stairwells, lobby furnishings/hard surfaces, guest laundry facilities, elevators and push buttons, corner pantries and bell carts.
Food offerings have been converted to prepared grab-and-go bags not to be consumed in public areas of hotels.
In addition to thoroughly cleaning and disinfecting rooms between guest departures and arrivals, Remington Hotels utilizes OpenKey as a “contactless” digital entry tool that limits guest and employee contact. The brand also offers Pure Rooms at all properties, to promote well-being in the guest rooms by providing purified air, hypoallergenic environments and allergy-friendly options.
An updated training program ensures associates are well versed in the new cleaning and guest interaction protocols.
Mandatory temperature checks of all associates have been instituted when the associate starts their shift and additional times are spaced out throughout the remainder of the shift.
Associates are mandated to wash their hands a minimum of every two hours, following CDC guidelines. Additionally, associates are required to wear gloves and masks at all times.
Remington Hotels is supplying each of its 87 hotels with the proper protective gear to ensure associates can safely welcome guests and work together, including reusable masks from fellow Texas-based company, Dallaswear Uniforms. The company, which traditionally makes uniforms for sports teams, has repurposed its factory to manufacture PPE due to COVID-19.